One of the most important goals of any company is to provide an exceptional customer experience. How a customer interacts with company employees and systems can make or break sales and has a direct effect on revenue and profit for that organization. When executed well, a quality customer experience can ensure a lasting relationship with a customer and increase revenue.
With this idea in mind, MTCI is extremely excited to announce Switchvox 6.2, the latest release of our award-winning business phone system. Switchvox 6.2 focuses on helping your company deliver the best customer experience possible with:
- New multimedia chat and screen-sharing
- A new wallboard for contact centers
- Advanced queue call control
- Guided Tours that can help you navigate through the setup and new features.
Let’s take a closer look at Switchvox 6.2 and see how these new features work!